Shipping policy

Shipping Policy

Shipping times are separate from processing times and are listed on each product page. Once your order ships, you will receive an email with your tracking number.

Please note:

  • You are responsible for tracking your shipment once it leaves our facility.
  • It is your responsibility to respond to any requests from the shipping carrier, including:
    • Address validation
    • Customs/duties payments
    • Shipping holds due to address or clearance issues

Customs, Duties & Tariffs

Customers are responsible for any customs, duties, or tariffs that may be charged by the destination country's customs office.

  • If you're located in Canada or the United Kingdom, the shipping carrier will contact you directly for customs and duties payments. They will not release your package until these fees are paid. If you fail to pay within the carrier's provided time frame, the package may be disposed of and we will not be liable for any loss or issue refunds.
  • If you're located in the United States, there may occasionally be U.S. import tariffs applied by the shipping carrier which we are currently covering for our all U.S customers. In these rare cases:
    • You will be responsible for paying the tariff directly to the shipping carrier.
    • Once you've paid, email us a copy of your receipt and we will reimburse the full tariff amount.
    • We cannot reimburse any fees that are unpaid, ignored, or result in the package being returned or held.

Free Shipping Promotions

Some items may be excluded from free shipping promotions (e.g., select styles like the Prime Uniform Collection). After entering your shipping address at checkout, you'll see available shipping options. If your order qualifies for free shipping, the option will appear; if not, your items are ineligible.

Delivery Issues

  • If your order is marked as delivered but you haven't received it, please refer to the "Delivered but Not Received" section below.
  • If your package is returned due to an incorrect or undeliverable address, the customer is responsible for the reshipping fee which may be higher then what the original shipping price was. We do not cover the difference.
  • Blank orders canceled after being returned will be subject to a 25% restocking fee (excluding any shipping fees). Sublimated/Custom made orders are not eligible for a return.
  • Customized orders cannot be canceled or refunded, even if returned. If a customized item is returned to us, the customer is responsible for paying the full return shipping costs, which may be higher than the original fee.

Shipping Delays

Shipping delays can occur due to carrier-related issues and are outside of our control. Transit times shown at checkout are estimated averages, not guarantees. Deliveries to remote areas may take longer depending on carrier availability. We are not responsible for delays caused by the carrier and will not issue refunds for delayed shipments.

Lost, Delayed & Customs-Held Shipments

Lost in Transit (Never Marked as Delivered)

If your package is lost in transit and never shows as delivered, we will remake and reship your order at no additional charge once the loss is confirmed with the carrier. We do not issue refunds in this scenario, as the goods were produced and shipped as ordered.

Package Stuck or Held in Customs

In rare cases, a shipment may be held by customs due to documentation or clearance issues. If this happens, we will work with you and the carrier to resolve the hold and get your package released as quickly as possible. If the shipment cannot be released after all reasonable efforts have been made, we will remake and reship your order at no additional charge. We do not issue refunds in this scenario.

Please note: Customers in Canada and the UK remain responsible for any duties or tariffs required to release their package (see Customs, Duties & Tariffs above).

Delivered but Not Received

If your tracking shows your order as delivered but you did not receive it, you must:

  1. Open a claim directly with the shipping carrier.
  2. Provide us with your carrier claim number by emailing support@fcsuniforms.com with your name, order number, and claim number.

Once your claim number is submitted and verified, we will remake and reship your order. We are not able to process remakes or replacements without a carrier claim number on file. We are not liable for packages that are confirmed as delivered by the carrier.

Return Shipping Address

If your products are authorized for a return, ship them to:

FC Sports 5430 Dewey Dr, Ste 310 - 110 Fair Oaks, CA 95628

You will be responsible for paying your own shipping costs for returning blank items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.